VPN: Connect to Campus

• About VPN
• Installing VPN
• Connecting to Campus with VPN
• VPN FAQ (Frequently Asked Questions)
• Testing VPN Before You Travel
• Getting Help with VPN

Getting Help with VPN

If you can't connect to campus using VPN, try the following:

Notes:

• If you are on campus, you can use VPN with RedRover or RedRover-Secure.
• VPN does not work with EZ-Remote.

1. Log into WebMail. From any browser: Start your browser, then navigate to webmail.cornell.edu. When prompted, enter your NetID and password.
   • If you are able to log into WebMail, check to see if you've received a message saying your computer is quarantined. Then contact your technical support provider.
   • If you are not able to log into WebMail, you may be using an incorrect password or you may be experiencing a service failure. Contact your technical support provider.
2. If you are still having trouble getting connected to campus using VPN, contact your technical support provider. Please be able to provide the following information:
   • Your NetID
   • Time you tried to log in
   • Operating system on your computer
   • IP address you're trying to connect from. To find your IP address, check http://myipaddress.com or http://www.whatismyipaddress.com.