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How to Contact Us

  • Routine: Send e-mail to systems-support@cornell.edu.

  • Urgent: Send e-mail to systems-support@cornell.edu.
    Use "Urgent:" as the first word of the Subject line.

  • Very Urgent: Follow procedure for Urgent (see above) then call the Network Operations Center at 5-9900 and ask to speak to the oncall person. The oncall person will call you back as soon as possible.

  • Userids, holding IDs, file transfer accounts, or Samba shares: Submit the Unix Account Request Form.

What Happens When you Submit a Request?

An e-mail request creates a ticket in the RT queue (named for MIT's Request Tracker software). As confirmation that the request has been received, you should immediately receive an automated response with the ticket number.

See the Response Time and Escalation page for more information.