Services

CIT Supported

Remedy is an application for tracking customer requests, inquiries, and support needs. A number of campus service providers are using it today, bringing visibility to their teams’ work inside Remedy’s collaborative environment. Using Remedy gets work out of email boxes and off of sticky notes, enabling service continuity since the whole team can view the work at hand. It is a cost-effective way to reduce the number of service issues handled, improve issue resolution times, and gain business intelligence by compiling metrics over time.

Not only for information technology providers, Remedy is just as useful for facilities groups, business service centers, and human resources offices. For a complete list of who is using Remedy, visit our About page.

To learn more about using Remedy, email remedy-admin@cornell.edu. If you have an immediate issue, please see the Support page.