Cornell University CIT

		How to Use AUDIX: Your Campus Voice Mail System
To Reach Your AUDIX Quick Reference: - Activity Menu - Playback Menu - Basic Commands Press 1 to: - Record Messages - Address/Send A Message Press 2 to: - Get Messages - Respond to A Message - Message Storage Time - Broadcast Messages		Press 3 to: - Administer Personal Greetings Press 4 to: - Review Outgoing Messages/Headers - Modify/Resend Outgoing Message Press 5 to: - Administer Mailing List - Administer Personal Directory - Change Password - Record Your Name Press 7 to: - Scan Headers/Messages - Guest Password

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To reach your AUDIX dial: 4-4444

For a new mailbox you will be prompted to:

• Enter your 5-digit extension followed by a # sign.
• Enter a # sign as your password.
• Press 1, speak your name, press 1 again
  (callers will hear this when they reach your AUDIX mailbox,
  unless you record a personal greeting).
• Enter a unique 6-digit password to allow access to your AUDIX mailbox.

For an existing mailbox you will be prompted to:

• Enter your 5-digit extension followed by a # sign.
• Enter your password followed by a # sign.

Quick Reference

ACTIVITY MENU		PLAY-BACK MENU
Record Messages  ABC   1	Get Messages  ABC   2	Administer Greetings  DEF   3		ABC   1	Rewind  ABC   2	Play/Pause  DEF   3
Review Messages  GHI   4	Password/ Lists  JKL   5	MNO   6		Louder  GHI   4	Back Up  JKL   5	Advance  MNO   6
Scan  PRS   7	TUV   8	WXY   9		Softer  PRS   7	Slower  TUV   8	Faster  WXY   9
PRS   *	TUV   0	WXY   #		PRS   *	TUV   0	Skip  WXY   #
				Press 3 to pause and 3 again to continue.

BASIC COMMANDS
Help	*H	(*4)
Restart at Activity Menu	*R	(*7)
Wait (up to 3 min)	*W	(*9)
Transfer out of system	*T	(*8)
Transfer to covering ext.	*0
Delete	*D	(*3)
Undo delete (w/o hanging up)	**U	(**8)
Hold message in category	**H	(**4)
Relog	**R	(**7)
Exit system	**X	(**9)
Skip greeting & leave message	1
Retrieve name/extension   in AUDIX directory	**N	(**6)

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PRESS

1

(Record - Edit - Address - File)

RECORD MESSAGES

1. Record message to send to another AUDIX user.
   • Press 1 - Stop/Pause
   • Press 1 - Continue
   • Press 2, 3 - Play Back
   • Press *D - Delete and Re-record
2. When finished - Press # to approve.

ADDRESS/SEND MESSAGE

1. To address messages, use as necessary:
   • Enter the person's 5-digit extension.
   • Press # (Repeat for each extension)
   • Press # - Approve
   • Press 0 - Send with options
2. Press # - Send now
   
   Delivery/Schedule/File Options
   • Press 0 - Listen to delivery options
   • Press 3 - Schedule future delivery:
     • Enter delivery time (i.e. 100 for 1:00)
     • Enter A (AM) or P (PM) - Press #
   • File a copy - Press Y or N
   
   To access a created mailing list:
   
   • Press *L
   • Press # (if you are a List owner)
     • Enter list owner's extension - Press #
   • Enter list ID - Press #

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PRESS

2

(Listen - Replay/Forward - Save/Delete)

GET MESSAGES

1. Press 3 - To listen to a message header.
2. Press 0 - To listen to a message.
   Options:
   • Press 1 - Respond/Forward
   • Press 2 - Step Back
   • Press 3 - Listen to header
   • Press *D - Delete
   • Press # - Save and go to next message
   • Press # - Skip to next category
   • Press **H - Hold message, go to next header
   • Press **U - Undelete message (only if you have not hung up)

RESPOND TO MESSAGE

3. Options:

• Press 1 - Respond/Forward
• Press 4 - Record new message
• Press 1, 2 - Forward with a comment
• Reply to sender:
  • Press 1, 7 - Send reply only
  • Press 1, 1, 9 - Send reply/attach original
  • Press # - Approve
  • Press 0 - Send with options
  • Press # - Send now

MESSAGE STORAGE TIME
Audix deletes messages after 10 days. If a longer storage time is required contact NCS Operations Support for assistance.

BROADCAST MESSAGES
Occasionally campus-wide notifications are sent by a Network Resources System Administrator to inform AUDIX users of system maintenance, upgrades and outages. Note: When these messages are sent you will not receive a message waiting light or stutter dial tone.

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PRESS

3

(Record - Activate - Modify)

ADMINISTER PERSONAL GREETINGS

1. Press 0 - Listen to a greeting
2. Press 1 - Create, change or delete a greeting
3. Choose greeting number to record (1-9)
   Press 1 - To record a new greeting after the tone. Options:
   • Press 1 - Stop/Edit
     
   • Press 2, 3 - Playback
     
   • Press *D - Delete and re-record message
   Press # - Approve
4. Press 2 - Scan all greetings
5. Press 3 - Activate an existing greeting
6. Press 4 - Administer call types
   Choices:
   • Press 1 - Distinguish between internal and external calls
   • Press 2 - Distinguish between busy and no answer calls
   • Press 3 - Distinguish between work-time and out-of hours calls
   • Press 4 - Remove distinction between work-time and out-of hour calls
   • Press 5 - Use same greeting for all calls
   When finished, Press #

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PRESS

4

(Review - Modify - Resend - Check Files)

REVIEW OUTGOING MESSAGES/HEADERS

1. Press 0 - Listen to message or header only
   Options:
   • Press # - Skip to next header
   • Press 2, 3 - Play back header
   • Press *D - Delete header and any attached message
   • Press # - Skip to next mail category



MODIFY/RESEND OUTGOING MESSAGE

2. For Undelivered, Nondeliverable or Filed Messages:
   • Repeat Steps 1 and 2
   • Press 1 - Modify or resend message
3. Message Options:
   • Press 1 - Modify or resend message
     
   • Press # - Send message as is, go to step 4
   • Press 1 - Re-record
     • - Press 1 - Stop
     • - Press # - Approve, go to step 4
4. Address Options:
   Files and Nondeliverable Messages
   • Send to new recipient
     • Enter address
     • Press #
   • Press # - Approve
   • Press 0 - Send with options
   • Press # - Send now
Undeliverable Messages
• Press # - Send original recipient only
• Enter address
  • Press # - Approve
  • Press 0 - Send with options
  • Press # - Send now

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PRESS

5

(Administer Mailing List - Administer Personal Directory - Change Password - Record Your Name)

ADMINISTER MAILING LIST (up to 250 members)

1. Press 1 - Enter List ID (6 letters or digits) - Press *
2. Press 1 - For private list
   Press 2 - For public list
3. Enter recipient's 5-digit extension - Press #
4. Repeat step 3 until list is finished
5. Press # - Approve

ADMINISTER PERSONAL DIRECTORY

1. Press 2 - Administer Personal Directory
2. Listen to list summary
   Review and Modify Option:
   • Press 3 - Review and Modify specific entry
   • Enter list owner's 5-digit extension - Press #
   • Enter List ID - Press #
   Additional Options:
   • Press # - Skip to next name
   • Press *D - Delete header
   • Press 2 - Return to previous name

CHANGE PASSWORD

1. Press 4
2. Enter new password (at least 6 digits)
3. Re-enter new password - Press #

RECORD YOUR NAME

1. Press 5
2. Say your name after the tone
3. Press 1 - After saying your name
4. Press # - Approve

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PRESS

7

(Scan Headers - Scan Messages - Guest Password)

TO SCAN HEADERS/MESSAGES

1. Choices:
   • Press 1 - Scan headers and messages
   • Press 2 - Scan headers only
   • Press 3 - Scan messages only
2. Options:
   • Press *D - Delete
   • Press 2, 3 - Play back header
   • Press # - Skip to next message
   • Press * # - Skip to next category
   • Press **H - Hold in category

GUEST PASSWORD

Allows any caller to bypass a receptionist and leave voice mail.

1. Dial 4-4444
2. Enter recipient's extension - Press #
3. Enter guest password - CUGUEST (284-8378) - Press #
4. Leave message - Hang up

Note: When an AUDIX user's telephone is answered by a call coverage pattern (e.g. Call forwarding, Call pick-up, Call coverage path or a covering extension) to a central answering point, the caller can be quickly transferred back to the user's individual mailbox: Press - Transfer Press - 161 Press - Transfer (Analog phones - Transfer by depressing the Switchhook)

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