Skip to main content
more options.

Using Analog Telephones on Campus

Your Phone's Switchhook * Features on Analog Phones

IMPORTANT--Your Phone's Switchhook
Analog Phones Only

The switchhook is the push button on the phone cradle. On an analog phone, you will use it to activate certain features and to disconnect calls.

To activate features, press and release the switchhook quickly. You will hear the recall dial tone.

To disconnect a call, press the switchhook and hold for three seconds. You will hear a regular dial tone.

Switchhook Warning--
Avoid getting charged for two calls at once!

By releasing the switchhook too soon between calls, you can inadvertently place a call on hold when you really mean to disconnect. If this happens, you may get charged for two simultaneous calls. Be sure to hold the switchhook down for three seconds to disconnect your call! CIT will not issue credit for "switchhook billing" of two simultaneous calls.

To be sure you disconnect:

  1. Keep the phone to your ear so you can hear the tones.
  2. Hold the switchhook down for three seconds.
  3. Listen carefully for the tones before making your next call;
    • the recall dial tone (three short tones followed bya regular dial tone) means you have not disconnected
    • the regular dial tone alone means you have disconnected.

Features on Analog Phones

Feature Procedure
Hold
To place a call on hold - Depress switchhook
- Hear recall dial tone
- Dial *6
- Do not replace receiver
To return to held call - Depress and hold switchhook
  until telephone rings
Call Pickup - Dial *1
Last Number Dialed - Dial #7
Transfer - Depress switchhook
- Hear recall dial tone
- Dial 5-digit number
- (Announce call)
- Hang up



Conference
To add a third party to call - Depress switchhook
- Hear recall dial tone
- Dial third party
- Depress switchhook after party answers
To drop third party
Busy tone or no answer		 - Depress switchhook
An analog phone can have up to six parties on a conference call with assistance from other users. For example, one user adds a party, then another user adds a party, etc.
Speed Dialing
Access system list
(List 3)		 - Dial *9
- Dial speed number
Access group list
(List 2)		 - Dial *7
- Dial speed number
Access personal list
(List 1)		 - Dial *8
- Dial speed number

To program personal
or group lists

 

- Dial *0
- Hear dial tone
- Dial 1 or 2 (List number)
- Hear dial tone
- Dial speed number location (0-9)
- Hear dial tone
- Dial number to be stored
- Dial #
- Hear confirmation tone
- Hang up or program next speed number by dialing the next speed number location and continuing as above.
Automatic callback
Activate
(for busy or no answer)

- Depress switchhook
- Hear recall dial tone
- Dial *5
- Hear confirmation tone
- Hang up within 6 seconds
If callback is activated on an unanswered phone, you will be called back the next time that phone has been used and then hung up.
Cancel - Dial #5
- Hear confirmation tone
Call Forwarding
Busy/Don't Answer
Activate - Dial *3
- Hear dial tone
- Dial 5-digit number
- Hear confirmation tone
Send All Calls must NOT be active for forwarding to operate.
Cancel - Dial #9
- Hear confirmation tone
Call Forwarding
All Calls
Activate - Dial *2
- Hear dial tone
- Dial 5-digit number
- Hear confirmation tone
If the phone that you have forwarded to is unavailable, the call returns to the originating phone and follows that phone's coverage path (can include AUDIX in path). Forwarding does override a priority call. The person the phone is forwarded to will receive the priority ring.
Cancel - Dial #9
- Hear confirmation tone
Send All Calls
Activate - Dial #2
- Hear confirmation tone
Cancel - Dial #6
- Hear confirmation tone
Priority Call
To activate priority call from a number - Press #3
- Dial 5-digit number
To accept call when
already on a call		 - Depress switchhook
- Dial *6
To return to first caller - Depress and hold switchhook
  until telephone rings
Call Park
Park a call - Depress switchhook
- Dial 200
- Dial extension number where call is to be parked, or dial # if it is the same as the current number

If a busy signal is received, a call is already parked from this extension, so you cannot park this call.

The phone will ring back in one minute if a parked call has not been retrieved and the line is available. If you do not pick up, the parked call will follow your call coverage path.
Retrieve parked call - Hear dial tone
- Dial #0
- Dial extension number where call was parked, or dial # if it was parked on the current number
If you hear alternating high and low tones, either the caller has hung up or you dialed from an extension that does not have a call parked.
Place call on hold and retrieve parked call - Depress switchhook
- Dial *6
- Dial #0
- Dial extension number where call was parked, or dial # if is was parked on the current number
Return to held call - Hang up
  (phone will then ring 3 short rings)
Note: The present caller (if any) is disconnected and the phone will be rung back if the held caller is still holding.