Service Overview

Network Operations

• Around-the-clock monitoring and management of Cornell's voice, video and data networks, and connections to the regional, national, and international networks
• Around-the-clock monitoring and management of Cornell's dial-in modem pool
• Provisioning of new interfaces to the Cornell campus data network
• Management of router configuration changes in support of changing customer needs
• Host registration
• Coordinating elimination of aging network technologies
• Single Point of Entry for all Computer and Network Security, Abuse and Copyright Infringement complaints

Server Operations

• Around-the-clock monitoring and management of CIT server farm, consisting of over 300 servers providing critical services to the University (e.g. electronic mail)
• Around-the-clock monitoring and management of Cornell's IBM mainframe, which hosts all campus administrative applications with the exception of payroll
• Around-the-clock monitoring and management of special interest program servers such as the Cornell Lab of Ornithology and Theory Center

Network Monitoring

• Manage multiple resources for the dissemination of information to the campus community regarding availability of networks and critical services
• Serve as first point of contact for reporting of network problems by campus network administrators
• Troubleshoot simple network problems over the phone
• Coordinate repairs to CIT-supported local area networks, wide area networks, and systems
• Act as liaison with computer and network vendors during problem resolution

 

Return to Network Operations Center

Please direct questions and comments to noc@cornell.edu or (607) 255-9900.

Last modified: May 25, 2007