Search Cornell

CUTV Cancelling Your CUTV Subscription

ResNet Subscribers To cancel your CUTV subscription, please pack all of your equipment and take it to your assigned service center, Monday through Friday between 9:00 a.m. and 4:00 p.m. To receive a refund of your security deposit, you MUST return ALL equipment components in working condition when you cancel your service. For computer subscribers ($45 security deposit), this includes the USB Security Device and USB extension cable. For television subscribers, ($150 security deposit), this includes the Set Top Box (and stand), SmartCard, remote control, cords (power and audio/video cable), and all pieces included in the cardboard box, INCLUDING THE BOX ITSELF. Assuming that all pieces are returned in working condition, you'll get a receipt that indicates your Bursar account will be credited for the security deposit. Please note: If you stop your service and attempt to re-subscribe within 45 days, you will incur a $45 re-activation fee. Faculty & Staff Subscribers Contact your unit's Telecommunications Coordinator. Don't know who that is? Contact CIT at 4-NCS1 (that's 254-6271).

Other Topics General Information Subscribing to CUTV Managing Your Subscription CUTV Channel Guide TV Program Listings Installing CUTV on Your Computer Using CUTV on Your Computer Troubleshooting CUTV on Your Computer Setting up CUTV with Your Television Using CUTV with Your Television Troubleshooting CUTV with Your Television Frequently Asked Questions Help & Technical Support Terms & Conditions of CUTV Service ResNet Users: Sharing Your ResNet Jack Between a Computer and a TV Cancelling Your CUTV Subscription (you are here) Equipment Pickup & Return Locations