a list of products & services from cit & how to get help

remedy

BMC Remedy Service Desk (Remedy) is the service desk management tool used by CIT's Contact Center and other campus support centers. Remedy is an incident and problem automated workflow solution that can cost-effectively reduce the number of incidents handled, improve resolution times and prevent future incidents from occurring, while improving IT staff efficiency. Remedy provides embedded best practices to help manage the entire incident resolution process in order to restore service as quickly as possible. It also provides the ability to prioritize incidents according to business impact, allowing IT staff to focus efforts where it matters most.

For more information on Remedy, visit:
http://itmc.cit.cornell.edu/cutt/