Passwords are kept in an encrypted database, and cannot be looked up by anyone. If you set your security questions in advance, you can go to the Manage Your NetID web page to reset your password.
If you did not set your security questions, you will need to go to the CIT Contact Center (HelpDesk) in person to have your password reset. Be sure to bring your Cornell ID card. As soon as you have reset your password, be sure to go to the Manage Your NetID web page to set your security questions.
If you cannot go to the Contact Center in person, send the request by mail or fax. Be sure to include a photocopy of your Cornell ID card with your request. Your NetID and an activation code to set your password will be mailed back to you within five (5) business days. Your NetID and activation code cannot be sent by e-mail, telephone, or fax machine. As soon as you have reset your password, be sure to go to the Manage Your NetID web page to set your security questions.
