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Computing at Cornell Telephones

Using ResPhone Services

Follow these instructions to use the features offered by ResPhone.

Feature What you do

CALL WAITING

One beep on-campus call
Two beeps off-campus call

You will hear a beep while on the phone. Either

  1. Hang up on your first call and your phone will ring with the second call
    or
  2. To place the first call on hold and answer the second call
    1. Press and release switchhook.
    2. When you hear the recall tone, dial * 6 to get to the second call.
    3. To retrieve the first call, press and hold the switchhook until the telephone rings.

    To retrieve the first call:

    1. Press and release the switchhook.
    2. When you hear the recall dial tone, dial *6 to get to the other call.
Activate LAST NUMBER DIALED Dial # 7.

Activate AUTOMATIC CALLBACK
Campus calls only

If the number was busy, your phone will ring back as soon as that number becomes free. If the number was not answered, your phone will ring back as soon as that number is used and then becomes free.
  1. Press and release switchhook.
  2. Wait for the dial tone.
  3. Dial * 5.
  4. Dial the five-digit number that was busy or not answered.
  5. Hang up within 6 seconds.
Cancel AUTOMATIC CALLBACK Dial # 5.
Place a call on HOLD
  1. Press and release switchhook.
  2. Wait for recall dial tone.
  3. Dial * 6. Don't hang up the receiver.
Return to a call on HOLD Press and hold switchhook until telephone rings.
TRANSFER a call
Campus calls only
  1. Press and release switchhook.
  2. Wait for recall dial tone.
  3. Dial the five-digit campus number to which you are transferring the call.
  4. Announce the call and hang up.
Place a CONFERENCE CALL
Three-party only
  1. Dial first party.
  2. Press and release switchhook.
  3. Wait for recall dial tone.
  4. Dial third party.
  5. After the third party answers, press and release switchhook to connect all three callers.
Drop Third Party from CONFERENCE CALL
No answer or busy only		 Press and release switchhook.

Temporarily DATA PROTECT phone line for data transmission

Use if you do not have Data Protection and wish to protect your line temporarily from a feature such as Call Waiting.

  1. Dial # 4.
  2. Dial number for data transmission.
  3. Use modem or send fax.
  4. Data Protect will be turned off when you end your modem or fax call.

 

IMPORTANT -- Your Phone's Switchhook

The switchhook is the push button on the phone cradle. You will use it for the features described on this page and for disconnecting calls.

  • To activate features, press and release the switchhook quickly.
    You will hear the recall dial tone.

  • To disconnect a call, press the switchhook and hold for three seconds.
    When you release the switchhook you will hear a regular dial tone.
Switchhook Warning -- Avoid getting charged for two calls at once!

By releasing the switchhook too soon between calls, you can inadvertently place a call on hold when you mean to disconnect. If this happens, you may get charged for two simultaneous calls. Be sure to hold the switchhook down for three seconds to disconnect your call! ResPhone will not issue credit for "switchhook billing" of two simultaneous calls.

To be sure you disconnect:

  • Keep the phone to your ear so you can hear the tones.
  • Hold the switchhook down for three seconds.
  • Listen carefully for the tones before making your next call:
  • The recall dial tone (three short tones followed by a regular dial tone) means you have not disconnected.
  • The regular dial tone alone means you have disconnected.

Distinctive Tones and Rings
You will hear these distinctive tones and rings when using ResPhone services.

Confirmation tone
Confirms that you have set up a feature correctly, such as automatic callback

Three short tones
Recall tone
Indicates that you have set up a feature correctly and can return to a waiting call, a call on hold, or a conference call

Three short tones followed by a regular dial tone


Error tone
Indicates that you have made an error in dialing or that you cannot obtain the service requested 		An alternating high and low tone
Ring types
  One Ring
  Two Rings
  Three Rings
Call from on campus
Call from off campus
Automatic Callback signal

 

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Last modified: May 11, 2007