NCS Trouble Reports

Submitting a Trouble Report

Students: Ask for help from the CIT Contact Center (HelpDesk) by phone at (607) 255-8990, by e-mail at helpdesk@cornell.edu, or by stopping into the CIT Contact Center (HelpDesk) operations center at 119 CCC. For the HelpDesk's current hours of operation, please visit their web site on Contacting the CIT Contact Center (HelpDesk).
Faculty and staff: Consult your unit's technical support staff. If your unit does not have support staff, then ask the CIT Contact Center (HelpDesk) as above.
Technical support staff: You or your backup network administrator should submit a service request to CIT's Network Operations Center (NOC) by phone (5-9900), or by e-mail to noc@cornell.edu. Be prepared to supply the building, room number, jack name and IP address(es) of the node(s) experiencing difficulties and your gateway IP address.

Resetting phone features after the June 21, 2008 outage
Students: Call your Residence Hall Service Center.
Faculty and staff: Contact the person who handles phone bills in your department (your telecommunications coordinator).
Telecom coordinators: Use the Web-based Telephone Trouble Ticket to submit telephone problem information to NCS.