Network and Telephone Service and Support
- Data Services (Ethernet ports, etc.)
- Universal services - an overview of the services included with all CIT data products.
- Data connections:
- Telephone
- For a full price list, see the Voice and Data Catalog.
- To request installations, moves, and disconnections, fill out the Request for Voice or Data Service form.
Support Summary
- Target response time for NCS Trouble Reports is 8 business hours
- Target response time for NCS Requests for Voice or Data Service for existing infrastructure is 3 business days
- NCS Operations Support is available business days from 8:00am — 4:30pm
- Network Operations Center is available 24 hours a day, 365 days a year to facilitate problem resolutions for critical campus services.
Data Services
Universal Services provided for all connections to the campus network:
- Ethernet access to the Cornell network backbone; target service level is 99.999%
- An external connection to the Internet
- Network Operations Center (NOC) services, 24/7 monitoring and problem resolution
- Overall traffic and capacity management
- Domain Name Services
- DHCP service for departments that elect to use it
- 24/7 monitoring for security breaches and outside attacks
- Routing for TCP/IP (Internet Protocol). The campus network does not route NetBIOS, IPX and AppleTalk; contemporary operating systems no longer rely on these protocols.
Standard Network Ports
These ports deliver network connectivity to a single workstation, local switch, printer, server, etc. For the per port fee, CIT supplies the network electronics and is responsible for service to the jack. CIT personnel, in conjunction with the local technical support provider, will troubleshoot LAN performance issues and other problems related to the local network. Consulting and analysis that extends to local desktop or server systems may need to be charged on a time and materials basis.
Ethernet port monthly charge does not include:
- Network interface (Ethernet) card for the local machine
- Physical installation of new jacks - the jack installation fee is separate from the monthly port fee
- Possible conduit work that may be needed for jack installation; this work is contracted through CIT to University Shops and their charges for it will appear on your CIT communications bill
- Jack activation - there is a separate jack activation fee
- LAN configuration charge - subnet setup
- Usage fees with NUBB
- Any alterations to existing service, such as moves, changes and disconnects. See the Voice and Data Catalog for a complete listing of prices.
Reporting Problems
Telephone Services
Telephone monthly charges offer:
- The maintenance of a dialtone and associated functions
- Unlimited on-campus calling
- CIT service for the connection up to the jack
- A CIT-provided telephone set.
Telephone charges do not include:
- The one-time jack activation fee, or other installation costs
- Long Listance charges
- AUDIX installation or monthly charges.
The customer is responsible for customer-provided equipment.
Telephone Rates and Product Descriptions are now provided separately.