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Contacting the CIT HelpDesk

Phone (607)-255-8990; Visit CCC Room 119; E-mail HelpDesk@cornell.edu

Before contacting us via phone, e-mail or visit, please have the following information ready so that our consultants will be better able to assist you:

  1. Exact text of error message (if any)
  2. Make and model of computer
  3. Amount of memory (RAM) installed
  4. Operating system and version (e.g., Windows XP Home, Mac OS X)
  5. Make, model, and speed of modem or Ethernet card
  6. Type of modem (internal or external and, if external, type of connecting cable)
  7. History of problem (i.e., first time, always happens, occurs only if you do something else first)

 Schedule
Walk-in:
(CCC 119)		 Monday -
Friday:		 8:00 a.m. - 5:00 p.m.
Saturday -
Sunday:		 Closed
Call-in:
(607-255-8990)		 Monday -
Thursday:		 8:00 a.m. - 5:00 p.m.
8:00 a.m. - 6:00 p.m. while classes are in
session during Fall and Spring semesters (see exceptions)
Friday: 8:00 a.m. - 5:00 p.m.
Saturday -
Sunday:		 Closed
Appointments: Appointments must be scheduled in advance.
Please call 255-8990 to schedule an appointment.
Holidays:

The HelpDesk is closed on Labor Day.

The HelpDesk is open during Fall Break.

The HelpDesk is closed during Thanksgiving Recess.

The HelpDesk is closed on New Year's Day and during the preceding week.

The HelpDesk is open during Spring Break.

The HelpDesk is closed on Memorial Day.

The HelpDesk is closed on the 4th of July.
Exceptions:

During the Fall 2007 Semester the Contact Center will close at 5 p.m. for staff meetings on the following dates:

Wednesday September 26, 2007

Wednesday October 10, 2007

Wednesday October 24, 2007

Wednesday November 7, 2007




Last updated: October 01, 2007
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