Set Up Networking Software for a
Modem Connection in

How to...

1. Subscribe to EZ-Remote, or Choose Express Lane
2. Set Up Your Modem
3. Set Up Dial-up Software
   • Configure TCP/IP
4. Dial In to the Campus Network
5. Disconnect from the Campus Network
6. Troubleshoot Problems

Subscribe to EZ-Remote, or Choose Express Lane

CIT currently offers two dial-up services that allow your computer connect to the Cornell campus network with a modem:

• EZ-Remote requires a subscription and costs a monthly fee, but allows unlimited connection time; however, any EZ-Remote connection that has been idle for more than two hours, or that has been connected for more than 20 hours, will be disconnected.
• Express Lane requires no subscription and costs nothing, but is limited to four 15 minute connections per person per day.
  As of Fall 2003, Express Lane is no longer available to faculty and staff. Express Lane remains free and available to students and retirees.

If are a student or retiree and are not sure which service to choose, start with Express Lane; you can subscribe to EZ-Remote later on if you find you need more time online. To switch from Express Lane to EZ-Remote, you'll need to change a phone number in your modem settings (see the Troubleshooting section).

Set Up Your Modem

Run through the first two steps as a check even if your modem is already set up. If you're buying a modem, start at Modem Recommendations.

1. Select Settings from the Start menu and then select Control Panel.
2. Double-click on the Phone and Modem Options icon and click the Modems tab to review the list of modems set up on your computer.

• If you see the make and model of your modem listed here, click OK, and skip ahead to the next section, Set up Dial-up Software.
• If you do not see your modem listed, click Cancel and proceed with step 3.
3. If you have an external modem, make sure it is connected and turned on; if you have previously installed software for a Palm Pilot or other device connected to a serial port, close that application so that Windows 2000 can locate and configure your modem.
4. In the Control Panel window, double-click the Add/Remove Hardware icon and follow the on-screen instructions. We recommend that you allow Windows 2000 to search for and install your modem automatically. If Windows 2000 does not find your modem, you will need to install it manually by following the manufacturer's instructions.
5. Once your modem has been installed, click OK and continue with the next section.

Set Up Dial-up Software

1. From the Start menu, select Settings, and then Network and Dial-up Connections.
2. Double-click on the Network and Dial-Up Connections icon.
3. Double-click on the Make New Connections icon to launch the Network Connections Wizard.
4. Click Next and proceed to the Network Connection Type window.
Select Dial-up to private network and click Next.



6. In the Phone Number to Dial window, enter one of the following numbers:

   	On-campus	Off-campus	Long Distance
   EZ-Remote	9,254-5600	254-5600	1-607-254-5600
   Express Lane	9,254-5656	254-5656	1-607-254-5656

   When dialing from a location such as a hotel, you may need to dial 9, to reach an outside line. Click here for more tips on dialing into EZ-Remote long distance.

   Remember: EZ-Remote is a paid service, and requires a subscription. Express Lane is a free service that allows limited login time and is available to students and retired staff and faculty only.

7. Click Next.
8. In the Connection Availability window, choose the Only for myself option for this connection to be available only to you. If you select For All Users, you will make the connection available to everyone who uses this computer. Click Next.
9. In the last window, you will be asked to name this connection. Type Cornell, or a similar, meaningful name and select Add a shortcut to my desktop. Click Finish.
10. The next window that appears will give you the opportunity to connect to Cornell. Before you connect, check some properties associated with this connection. Click Properties.



11. Under the Options tab:
    1. Select Display progress while connecting, Prompt for name and password, certificate, etc., and Prompt for phone number.
    2. Set the Idle time before hanging up to 30 minutes or less.



12. Under the Security tab,
    1. Choose Typical (recommended settings), and under Validate my identity as follows, select Allow unsecured password from the menu.
    2. Make sure Run script is not selected.

    

13. Under the Networking tab, select PPP: Windows 95/98/NT 4/2000, Internet as the Type of dial-up server I am calling.



14. If Internet Protocol (TCP/IP) is listed, make sure the box next to it contains a check mark, and skip ahead to the next section, Configure TCP/IP. If Internet Protocol (TCP/IP) is not listed, click Install.
    1. In the next window, double click Protocol.

    

    2. Select Internet Protocol (TCP/IP), and click OK
    3. Make sure the box beside Internet Protocol (TCP/IP) contains a check mark, and proceed to the next section, Configure TCP/IP.

Configure TCP/IP

1. Click once on Internet Protocol (TCP/IP), then click Properties.

   

2. Select Obtain IP address automatically, and Obtain DNS server address automatically.



3. Click Advanced.

4. Click the DNS tab.
5. Select Append these DNS suffixes (in order), and click Add.
6. Enter cit.cornell.edu, and click Add.
   

7. Click OK, click OK in the TCP/IP Properties window, and OK in the Cornell window.

Dial In to the Campus Network

1. Double-click the Cornell dial-up icon on your desktop.
2. In the box labeled User name, enter your NetID (if it is not already entered).
   • Use just your Network ID (for example, ewe2), without @cornell.edu, and enter it in lowercase letters.
   • You should not need to enter your Network ID for subsequent EZ-Remote sessions once you have successfully connected.
3. Enter your password in the next field. As a security precaution, do not turn on the Save password option. Use uppercase and lowercase letters exactly as you specified them when you created your password (make sure the Caps Lock key is not pressed!).
4. Click Dial.
5. After connecting, you can start Bear Access or any other network application.

Disconnecting from the Campus Network

When you finish using Bear Access services, you should disconnect EZ-Remote properly to ensure that your modem hangs up, which frees your phone line for other calls and frees the campus connection for someone else to use.

1. Right-click the modem icon on your taskbar.
2. Click on the button labeled Disconnect.

Troubleshoot Problems

If your modem connection doesn't work, try the following:

First things first--check the easy stuff:

• Is your modem plugged in and turned on?
• Are both ends of the cable that connects the modem to your computer securely in place?
• Is the cable plugged into the "Telco" jack on your modem? It won't work if it's plugged into the "Phone" jack.
• Does your phone jack work?
• Is someone else using your phone line?

Check your modem settings

1. From the Start menu, select Settings, and Network and Dial-up Connections, then Cornell (or the name you have given to your Cornell connection).
2. Right-click on the Cornell icon and select Properties from the pop-up menu.
3. In the Cornell window, click on the General tab. Check these settings:
   • Is the Telephone number correct? It should be 254-5600 for EZ-Remote or 254-5656 for Express Lane. Remember, Express Lane is available to students and retired faculty and staff only.
   • Is the correct modem selected in the Connect using box?
4. If all the settings are correct and your connection still doesn't work, try reducing your modem's initial speed:
   • From the Control Panel, double-click on the Phone and Modem Options icon.
   • Select the Modems tab, click once on the modem, and click Properties.
   • In the modem properties window, click on the General tab.
   • In the Maximum speed box, click on the triangle to open the pull-down menu. Select a number smaller than the one that's selected now:

   If 115200 is selected, try 57600
   If 57600 is selected, try 38400
   If 38400 is selected, try 19200
   If 19200 is selected, try 9600
   

   • Click the OK button in the modem properties window, then click the OK button in the phone and modem options window.

Look for a firmware upgrade for your modem

Dial-up problems can often be resolved by installing a "firmware upgrade" from your modem's manufacturer. To find out whether an upgrade is available for your particular model, visit the manufacturer's web site (the address should be in the manual that came with your modem). For further help troubleshooting your modem problems, check the HelpDesk Modem Troubleshooting page.

For help troubleshooting connection problems, contact the HelpDesk at 255-8990 or helpdesk@cornell.edu.

Getting Online EZ-Remote Express Lane
Bear Access E-mail HelpDesk