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Set Up Networking Software for a Modem Connection
Using Windows Me (Millennium)

How to...

 

Subscribe to EZ-Remote or Choose Express Lane

CIT currently offers two dial-up services that allow your computer to connect to the Cornell campus network with a modem:

If you're not sure which service to choose, start with Express Lane; you can subscribe to EZ-Remote later on if you find you need more time online. To switch from Express Lane to EZ-Remote, you'll need to change a phone number in your modem settings (see the Troubleshooting section).

 

Set Up Your Modem

Run through the first two steps as a check even if your modem is already set up.
green arrowIf you're buying a modem, start at Modem Recommendations.
  1. From the Start menu, select Settings and then Control Panel.
  2. Double-click the Modems icon and review the list of modems set up on your computer.

    Modem Properties

    1. If you see the make and model of your modem listed here, click OK and skip ahead to the next section, Install Dial-Up Networking.
    2. Otherwise click Cancel and proceed with the next step.
  3. If your modem is internal, make sure it is correctly installed. If it is an external model, make sure it is connected to your computer and turned on.
  4. In the Control Panel window, double-click the Add New Hardware icon and follow the on-screen instructions. We recommend that you allow Windows to search for and install your modem automatically. If Windows does not find your modem, you will need to install it manually by following the manufacturer's instructions.
  5. Restart your computer if Windows gives you the option to do so. After Windows restarts, continue with the next section.

Set Up Dial-up Software Using a Cornell Utility

If you have a Bear Access Fall 2003 CD:

  1. Place the CD in your computer's CD drive.
  2. A Bear Access Setup window will open. Click Continue.
  3. In the next window, click Windows Me EZ-Remote. Then proceed to step 3, below.

If you don't have a Bear Access Fall 2003 CD, but do have access to a computer with a working network connection:

  1. Click this link: http://cufs.cit.cornell.edu/bearaccess/ezremote/ezr_fall03.exe
    • You will be prompted to save the file. Save it in a new, empty folder.
    • Copy the file onto a floppy or Zip disk if you need to take it to a computer that does not have a working network connection.
  2. Double-click ezr_fall03.exe and proceed to step 3, below.

With or without the CD, continue with these steps:

  1. A Cornell Dial-up Connectoid graphic and Setup window will briefly appear. You don't need to click anything.
  2. An Information window will open. Read the text, then click Next.
  3. A Select Components window will open. Make sure there is a check mark in the box next to Cornell Connectoid. (Warning: If you already have a connection icon named Cornell, a new icon with that name will overwrite the old icon). Click Next.
    • If you have never used a dial-up connection before, you'll see a check mark in the box next to Dial-Up Networking. Have your Windows Me CD ready; the installer will ask for it unless the necessary files are already on your hard drive.
  4. A Modem Pool window will open. Select one of the options offered: 56K Pool for standard EZ-Remote, or Express for Express Lane.
    Stop! Crangle Remember: EZ-Remote is a paid service, and requires a subscription. Express Lane is a free service that allows limited login time and is available to students and retired staff and faculty only.

  5. A dialog box will ask whether you wish to have a shortcut to the Cornell connectoid on your desktop. Click Yes.
  6. In the Setup Complete window, click Finish.
    • If you installed Dial-Up Networking, you'll see a notice that you need to restart your computer before you can use the new dial-up adapter. Click the radio button next to Yes, I want to restart my computer now and click OK.
If you have trouble running the EZ-Remote installer, continue with the steps in the next section to set up your dial-up software manually. Otherwise skip ahead to Dial In to the Campus Network.

Set Up Dial-up Software Manually

Do this only if you can't run the Cornell utility described above. This procedure has a lot of steps, and a single small mistake can keep your network connection from working.

Install Dial-Up Networking

  1. Double-click the My Computer icon on the desktop. Look for a folder labelled Dial-Up Networking.
    1. If you see it, proceed to the next section, Install TCP/IP.
    2. If you do not see the Dial-Up Networking folder, proceed to step 2, below.
  2. From the Start menu, select Settings and then Control Panel.
  3. Double-click Add/Remove Programs.
  4. Click the Windows Setup tab, then click once to highlight the Communications item.

    Windows Setup panel

  5. Click Details. A Communications window opens.
  6. Check the Dial-Up Networking box.

    Communications window

  7. Click OK and then in the Add/Remove Programs Properties screen, click OK . The system may ask for your Windows Me CD. Follow the on-screen instructions.

Install TCP/IP

Follow these steps to get TCP/IP software from Microsoft installed on your Windows Me computer.

TCP/IP (Transmission Control Protocol/Internet Protocol) is software that lets computers on the network communicate with each other and operate under the same set of rules, or protocol.

  1. From the Start menu, select Settings and then choose Control Panel.
  2. Double-click the Network icon and click the Configuration tab.

    Configuration tab

  3. In the box labelled The following network components are installed you should see Client for Microsoft Networks listed. If you do proceed to step 4, below.
    If you do not, follow steps a- d below, to install it:
    1. Click Add.
    2. Select Client and click Add.
    3. Select Microsoft under Manufacturer and Client for Microsoft Networks on the right side of the window.
    4. Click OK and continue with step 5, below.

  4. Again, in the box labelled The following network components are installed:
    1. If Dial-Up Adapter and TCP/IP are listed exactly once each (as shown above), skip ahead to Configure TCP/IP.
    2. If you don't see Dial-Up Adapter, go back to install Dial-Up Networking.
    3. If you don't see TCP/IP continue with step 5.
    4. If you see duplicate TCP/IP entries, click on each one and click Remove. Then continue with step 5.

  5. In the Configuration panel, click Add.

  6. In the Select Network Component Type window, choose Protocol and click Add.

    Select Network Component type

  7. In the Select Network Protocol dialog box, select Microsoft under Manufacturer and TCP/IP under Network Protocols.
    Select Network Protocol

  8. Click OK to return to the Configuration panel.

Configure TCP/IP

  1. Click the Configuration tab. Select TCP/IP or TCP/IP-> Dial-Up Adapter, and click Properties. You may see a pop-up box that discusses TCP/IP Properties Information. Click OK.
    Network control panel

  2. A TCP/IP Properties window opens.

  3. Click the DNS Configuration tab.
  4. Select Enable DNS.
  5. In the Host box, enter cu-dialup.
  6. In the Domain box, enter cit.cornell.edu.
  7. You do not need to enter anything in the DNS Server Search Order box. However, if you have entered numbers in this area for a Cornell Ethernet connection, leave the numbers as they are or your Ethernet connection may not work.
  8. In the Domain Suffix Search Order field, enter cit.cornell.edu and click Add.

    TCP/IP Properties
  9. Click OK, then click OK again.
  10. Restart your computer if Windows gives you the option to do so.

Create a Dial In Icon

  1. Double-click the My Computer icon, then double click the Dial-Up Networking icon. If the Dial-Up Networking icon is not there then go back to Install Dial-Up Networking.
  2. Click Make New Connection.
  3. A box labelled Type a name for the computer you are dialing will appear. You should enter Cornell (or a similar, meaningful name).
  4. Your modem make and model should appear in the Select a device box. Make sure that your modem is selected. If you have not yet set up a modem, follow the instructions in the Set Up Your Modem section before proceeding. Click Next.
  5. Enter one of the following phone numbers:
      On-campus Off-campus Long Distance
    EZ-Remote 9,254-5600 254-5600 1-607-254-5600
    Express Lane 9,254-5656 254-5656 1-607-254-5656

    When dialing from a location such as a hotel, you may need to dial 9, to reach an outside line. (A comma creates a short pause when the modem dials. Spaces and dashes are for readability).
    Click here for more tips on dialing into EZ-Remote long distance.

    Stop! Crangle Remember: EZ-Remote is a paid service, and requires a subscription. Express Lane is a free service that allows limited login time and is available to students and retired staff and faculty only.

  6. Click Next, then click Finish. Windows Me will now create an icon with the name you entered in step 3 above (e.g., Cornell). You should see this icon appear in the Dial-Up Networking folder.
    Dial-up Networking

  7. If you want to make a shortcut to the new icon, click on the icon once, and from the File menu select Create Shortcut. Click Yes to place the shortcut icon on your computer desktop, where you can find it easily when you want to dial in.

Configure the Dial In Icon

  1. In the Dial-Up Networking folder, right-click on your new icon (e.g., Cornell).
  2. Select Properties from the pop-up menu, then click the Networking tab.
  3. From the pulldown menu under Type of Dial-Up Server select PPP: Internet, Windows 2000/NT Server, Windows ME.

    Server Types

  4. Check only Enable software compression and TCP/IP.
  5. Click TCP/IP Settings....
  6. In the TCP/IP Settings screen, click Server assigned IP address.
  7. Click Server assigned name server addresses.
  8. At the bottom of the screen, check both the Use IP header compression and Use default gateway options, then click OK.
    TCP/IP Settings

  9. Click General.
  10. Uncheck the box next to Use country code and area code.
  11. Click Configure.

    General tab

  12. Click General. Set the Maximum speed setting to the highest speed available (for example, 115,200 for a 56 Kbps modem). If you experience difficulty with your network connection later on, try lowering this setting.

    Modem general tab

  13. Click Connection.
  14. Check the box labelled Disconnect a call if idle for more than __ minutes. CIT recommends that you enter a value of 15.
    Modem Connection tab

  15. Click Options, and make sure that neither option in the Connection control section is checked.
  16. Click OK to return to the Cornell window.
    Modem Options tab
  17. If you see a tab labelled Scripting, click it.
  18. Remove any script file name that you see in the File name box. Make sure this box is blank.
    Cornell Scripting

  19. You'll see an option to turn scripting on or off. Turn it off.
  20. Click OK.

Set the Redial Feature (optional)

Set the dial in software to redial when it receives a busy signal:

  1. Click on the Start menu on the taskbar, then navigate through Programs / Accessories / Communications / Dial-Up Networking (If Dial-Up Networking is not there, go back to Install Dial-Up Networking.)
  2. Right-click on the Cornell icon you created earlier; from the pop-up menu select Properties.
  3. Click on the Dialing tab.

    Dialing settings

  4. Set the Try to connect box to 5 times and the Wait ___ seconds between attempts box to 0 mins. If you want the dial in software to try dialing more than 5 times when it receives a busy signal, you can enter a number greater than 5.
  5. Click OK.

You're ready to dial in to the Cornell campus network!

Dial In to the Campus Network

  1. Double-click the Cornell icon on your desktop.
  2. In the box labelled User name, enter your NetID.
    • Use just your NetID (for example, ewe2), without cornell.edu, and enter it in lowercase letters.
    • If you are part of an EZ-Remote group subscription, follow your NetID with a dash and the group name (for example, ewe2-1group).
    • You should not need to enter your NetID for subsequent EZ-Remote sessions once you have successfully connected.
  3. Enter your password in the next field. As a security precaution, do not turn on the Save password option. Use uppercase and lowercase letters exactly as you specified them when you created your password (make sure the Caps Lock key is not pressed!).
  4. Click Connect.
  5. After connecting, you can start Bear Access or any other network application.

Disconnecting from the Campus Network

When you finish using Bear Access services, you should disconnect EZ-Remote properly to ensure that your modem hangs up, freeing your phone line for other calls and releasing the campus connection for someone else to use.
  1. Right-click the modem icon on your taskbar.
  2. Click Disconnect.

Troubleshoot Problems

If your modem connection doesn't work, try the following:

First things first--check the easy stuff:

Check your modem settings

  1. Double-click the My Computer icon on your desktop, then double-click the Dial-Up Networking icon.
  2. Right-click on the Cornell icon and select Properties from the pop-up menu.
  3. In the Cornell window, click the General tab. Check these settings:
    1. Is the Telephone number correct? It should be 254-5600 for EZ-Remote or 254-5656 for Express Lane.
    2. Is the correct modem selected in the Connect using box?

    If all the settings are correct and your connection still doesn't work, try reducing your modem's initial speed:

  4. In the Cornell window, click Configure.
  5. In the modem properties window, click on the General tab.
  6. In the Maximum speed box, open the pulldown menu and select a number smaller than the current number:
      If 115200 is selected, try 57600
      If 57600 is selected, try 38400
      If 38400 is selected, try 19200
      If 19200 is selected, try 9600
  7. Click OK in the modem properties window, then click OK in the Cornell window.

Look for a firmware upgrade for your modem

Dial-up problems can often be resolved by installing a firmware upgrade from your modem's manufacturer. To find out whether an upgrade is available for your particular model, visit the manufacturer's web site (the address should be in the manual that came with your modem).

Help crangle For help troubleshooting connection problems, contact the HelpDesk at 255-8990 or helpdesk@cornell.edu.
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Last modified: May 25, 2007
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