Error messages from the 56K modem pools currently do not give a clear indication of what's wrong. If you are unable to connect and cannot tell what the problem is, try these tips:
- Try connecting again if you can't connect the first time you try. Some problems are intermittent and may go away. This holds true for crashes as well. If your computer does crash, try connecting again.
- Double-check your password. The vast majority of connection failures seem to be related to incorrect passwords. Make sure your "Caps Lock" function is off, and type your password carefully.
- If the problem starts when you reconnect after being disconnected, it may be a common problem related to Cornell's network security system; see EZ-Remote and Kerberos.
- For Mac users: If you see a dialog box with an error message number but no explanatory text, you can get the text by opening the PPP control panel and selecting Activity Log from the PPP menu. (Sorry, there is no comparable information available for Windows.)
More troubleshooting info from the CIT HelpDesk for Macintosh or Windows
Last modified: May 25, 2007
Billing inquiries:
ez-remote@cornell.edu
Help using EZ-Remote:
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