Cornell Logo Contents HelpDesk Contents HelpDesk Instructions and Documentation Training Policies and Abuse Services and Solutions Student Employment
Windows Bear Access Troubleshooting

Modem Dial-Up Network Connections (EZ-Remote and Express Lane)

Specific errors Specific problems Frequently asked questions Other resources

Specific errors

  1. Error List from Microsoft (includes errors number 600 through 752)
  2. Error 619: The Port is Disconnected
  3. Error 630: Hardware failure
  4. Error 635: User Unknown
  5. Error 678: No Answer
  6. Error 680: No Dialtone
  7. Error 691: The Computer you are dialing...
  8. Disconnected from the computer you dialed

Specific problems

  1. You are continually prompted for your Netid and Password
  2. The modem spontaneously drops your connection (hangs up)
  3. Dial-Up Networking dials automatically without prompting for Username and Password
  4. Fax software interferes with modem connections
  5. Installing EZ-Remote using the Bear Access 2001 CD did not work.
  6. You get connected but can not send/receive data

Frequently asked questions

  1. How do I set up EZ-Remote?
  2. How do I disable call waiting and voice dialing?
  3. How do I find out my IP address after connecting to EZ-Remote or ExpressLane?
  4. How do I configure my computer to redial automatically?
  5. What should I be concerned about when using my modem in a hotel room or office (PABX systems)?
  6. How do I lower the connection speed?
  7. How do I get EZ-Remote to dial automatically when I open a web browser?
  8. What is the difference between EZ-Remote and ExpressLane?
  9. What type of modems make up the Cornell modem pool?
  10. What is the difference between hardware and software modems?
  11. How do I un-install and re-install Dial-up Networking?

Other resources

  1. Microsoft Articles on Troubleshooting Modem Problems Under Win95/98
  2. Troubleshooting Modem Problems Under Windows NT 4.0 - maintained by Microsoft
  3. Enabling PPP Logging in Windows NT - maintained by Microsoft
  4. Modem Troubleshooting Resources
  5. EZ-Remote on-line subscription form (Cornell students only)
  6. Relevant CIT Publications

Windows Troubleshooting

Bear Access | SideCar/Kerberos | E-mail | Symantec AntiVirus
Network News | File Transfer Protocol | Telnet | JTF and COLTS

Dedicated Network Connections | Modem Dial-up Connections




Last updated: May 25, 2007
Get Help: helpdesk@cornell.edu | Page-related Feedback Form