Frequently Asked Questions about EZ-Remote Policies

The CIT staff who operate the campus modem bank used with the EZ-Remote software have provided the information below.

Why is there a fee for the EZ-Remote service?

Some of this issue is beyond the scope of the staff at Network Resources to address, because decisions on what services your tuition dollars fund are made at higher levels within the University. But, as others have pointed out, it costs money to run a service of this nature and the fees we charge bring in less than the amount needed to recover the entire cost of running the service. At some point university administrators have to draw a line on what services are paid for by tuition dollars. The rest are recouped by divisions by charging a fee for the services. Further down the road as high speed network access becomes a universal need, this may change. But for now this is where we are.

Why is there no fee for the Express Lane service?

A minimal level of network access is essential to the Cornell community to access certain resources such as CUinfo, CoursEnroll and electronic mail. These services are used fairly universally and we try to provide a minimal access level for everybody.

Why does it sometimes take a while for someone in CIT to respond to policy questions posted to cornell.consult.ez-remote?

This newsgroup, and others in the cornell.consult.* hierarchy, are intended for technical consulting questions, and the staff who regularly track them are not necessarily able to answer policy questions. Those of us who are have a number of responsibilities extraneous to reading news, and while we make an attempt to address every customer concern expressed here, it sometimes takes longer than just a few hours since we may only check into the groups every few days.

If you would like immediate help with EZ-Remote, contact the CIT Contact Center (HelpDesk), at 255-8990 or helpdesk@cornell.edu.

Last modified: May 25, 2007