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Computing at Cornell E-mail Services

Special Mailboxes

How to Handle Business E-mail at Cornell

These pages describe:

  • What special mailboxes are used for (and what they aren't used for)

  • How to apply for a special mailbox

  • How to configure your e-mail for reading and processing the mail
Before you can use a special mailbox, you need to fill out a special mailbox request form online.

 

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The specific steps outlined in these pages assume you are using Eudora 6.x, the e-mail client distributed with Bear Access and supported by Cornell Information Technologies.

What Are Special Mailboxes?

A special mailbox is a specialized Network ID set up specifically for a Cornell group to handle e-mail related to its mission or business. The examples below illustrate how special mailboxes might be used in various organizational applications:

Capitalizing on name recognition
Example: If a Cornell-based scientific research center named the Big Red Research Center wants agencies like the National Science Foundation or NASA to have access to an easy to remember e-mail address, the Center can create a mailbox named brrc@cornell.edu.

Advertising journal addresses
Example: If the Big Red Research Center publishes the Journal of Big Red Research, it might want people to send submissions to a central mailbox, such as brrc_journal@cornell.edu.

Organizing conferences
Example: If the Big Red Research Center is hosting a conference to which 300 people are invited and they don't want to clutter their main brrc mailbox with conference mail, it could create another special mailbox called brrc_conference@cornell.edu.

Offering a service
Example: If the Big Red Research Center offers a consulting service to researchers at other universities, it can create a special mailbox for questions. For example, brrc_questions@cornell.edu.

Unlike personal Network IDs (initials followed by a sequence of numbers), special mailbox Network IDs are made of an explanatory word followed by the word "-mailbox." The special mailbox Network IDs in the examples above would be brrc-mailbox, brrc_journal-mailbox, brrc_conference-mailbox, and brrc_questions-mailbox.

 

What Special Mailboxes Aren't . . .

Special mailboxes are not intended to handle messages for a specific individual. (That's what NetIDs are for.) If Dr. Ezra End, the Director of the Big Red Research Center, wanted a special mailbox just for the director's mail, it would be possible to get a special mailbox called brrc_director, but it would not be possible to get a special mailbox for brrc_doctorend.

E-lists: An Alternative to Special Mailboxes

An e-list may be more appropriate to your needs than a special mailbox. E-lists are normally used when a group of people who have a shared interest or business concern discuss their ideas or issues via e-mail. Everyone on the list receives e-mail sent to the list and everyone can respond to it. In contrast, special mailboxes are used so that one or a limited number of people can receive business e-mail and process it appropriately. For more information about e-lists see our series of e-list web pages.


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Last modified: June 12, 2007