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Slow connection speed

User Experience

When connected with VPN, everything is slower.

How to Solve this Problem

It's possible that you'll experience some system slowness when you're using VPN. If you think you're experiencing a serious speed issue (for example, your service is significantly worse than your regular internet service), contact your technical support provider. Contact your technical support provider, or the CIT Contact Center (HelpDesk) if you do not have a technical support provider or your technical support provider is not available.

Please be able to provide the following information:

  • Your NetID
  • Time you tried to log in
  • Operating system on your computer
  • IP address you're trying to connect from.

To find your IP address, visit

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