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Cannot connect to campus using VPN

User Experience

Cannot connect to campus using VPN.

How to Solve this Problem

  1. Confirm you are able to use this service. VPN is restricted to Cornell faculty, staff, students, and affiliates with valid NetIDs. If you are a member of one of these groups, proceed to the next step.
  2. If you are on campus, make sure you are connecting via RedRover or RedRover-Secure.
  3. Test your credentials and confirm you are entering your password correctly by logging into WebMail.
  4. If you are able to log into WebMail, check to see if you've received a message saying your computer is quarantined. If this is the case, contact your technical support provider.

If you are not able to log into WebMail, you may be using an incorrect password or you may be experiencing a service failure. Contact your technical support provider, or the CIT Contact Center (HelpDesk) if you do not have a technical support provider or your technical support provider is not available.

Please be able to provide the following information:

  • Your NetID
  • Time you tried to log in
  • Operating system on your computer
  • IP address you're trying to connect from.

To find your IP address, visit

See all troubleshooting tips