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Support

CIT Supported

If you are having problems with your VPN connection, please start by seeing:

If you are in a hotel, you should also contact the hotel's IT staff. Sometimes hotels have firewalls in place that block VPN.

You may verify that the VPN service itself is functioning by visiting the following page:

If you are still having trouble getting connected to campus using VPN, please see the instructions below for obtaining support.

Students

Please contact the CIT Contact Center (HelpDesk):  

Please be able to provide the following information:

  • Your NetID
  • Time you tried to log in
  • Operating system on your computer
  • IP address you're trying to connect from
You can find out your IP address at

Faculty and Staff

You may contact your technical support provider during normal business hours. Please be able to provide the following information:

  • Your NetID
  • Time you tried to log in
  • Operating system on your computer
  • IP address you're trying to connect from

To find your IP address, see 

If you cannot reach your technical support provider during normal business hours, please contact the CIT Contact Center (HelpDesk):

If you are experiencing difficulties outside normal business hours, and you are certain, after reading the troubleshooting and FAQ pages, that your computer settings are correct and connection issues are not being caused by a hotel network configuration, and no problems are reported on the Status of CIT Services page, you can verify whether the VPN service is running properly by contacting the Network Operations Center (NOC):

NOC staff members cannot provide individual support service. They can only verify whether the VPN service is functioning and forward your query to the appropriate support staff members to address during business hours. 

Support Contact

CIT HelpDesk
helpdesk@cornell.edu
(607) 255-8990
119 CCC
8:00 a.m. - 5:00 p.m. Monday-Friday