Frequently Asked Questions
about Oracle Calendar at
Cornell
NOTE: If a question/problem
involving Oracle Calendar 10 is not covered
in this document, CIT strongly recommends
checking the "Frequently Asked Questions" and
"Troubleshooting" sections of the
Oracle Calendar Resource Guide.
Questions
Account Management
- Is it possible to
change the name associated with a
calendar account?
- How long does my
calendar account password need to be?
Setting Connections, Logging In, and
Directory Searches
- I'm trying to log in
to my account, and I'm getting an authentication
error.
- I'm trying to set
my Ctime/Oracle Calendar connection, but I don't
know the server name or which node I am
on.
- How do I determine
if a user is on the 1701 or 1801 node?
- When I log in to my
account, I get an error message about an
off-line agenda, or I'm prompted for an off-line
password.
- I did a directory
search and it says 200 Found but the list
appears to be incomplete. Where is the rest of
it?
Settings Files and
Performance
- My Windows version of
Ctime/Oracle Calendar has been keeping its
unison.log file on my desktop.
- When using my Macintosh
version of CTime/Oracle Calendar, the following
4 files keep appearing on the desktop:
{CorporateTime/Oracle Calendar} Data, Index,
Params, Time Zones.
- I'm getting a
delayed response from my CTime/Oracle client.
Anytime I try to access an entry I get a 20-30
second delay.
- The Ctime/Oracle
client quits and displays a message indicating
that it has lost contact with the server. Other
network reliant applications don't seem to be
having a problem, what's going on?
- I'm viewing my
agenda using the web client. One of the entries
has an attachment, but I'm unable to download
the attachment.
Repeating Meetings
- Is there a "repeat
forever" option for repeating meetings?
- Is there a way to
enter details in a single occurrence of a
repeating meeting, without changing the details
in all of the meetings?
- I changed an occurrence
of a repeating meeting, but the notification
sent to the attendees did not show the new
meeting time - only a list of the dates of the
repeating meeting.
Printing
- When I print a
selected meeting entry, is there a way to
include my name in the list of
attendees?
- Is there a way to
print out the colors on an agenda?
Resources and Designate
Access
- How can I access
someone else's calendar as a designate?
- How do I reserve a
room?
- I need to be able to
accept/refuse meeting proposals for a conference
room (or other resource). How do I do
this?
Solutions
Account Management
- Is it possible
to change the name associated with a calendar
account? We have a new staff member taking over
someone else's position, and we would like the
new user to be able to keep all the meetings and
tasks on the existing calendar.
Yes, this can be done; contact
ecalendar@cornell.edu for help.
- How long does
my calendar account password need to be?
User passwords in CTime/Oracle Calendar can
be from 1 through 15 characters long, although
CIT recommends using at least 6 characters.
Suggestions for setting a secure password can be
found at
http://www.cit.cornell.edu/identity/password.html
Please note that your Oracle Calendar
authentication is an entirely separate system
from the one used for NetID/Kerberos
authentication. Be sure not to confuse the
passwords.
Setting Connections,
Logging In, and Directory Searches
- I'm trying to
log in to my account, and I'm getting an
authentication error.
Verify that you are logging into the correct
node. (if you don't know which node you are on,
check here)
Make sure that your user name is correct.
This can either be "Firstname Lastname" as your
name appears in the CTime/Oracle Client
directory, or your NetID. In either case, be
sure to use your calendar account password, not
your NetID (Kerberos) password.
If you have forgotten your calendar account
password, you can send email to the CIT Contact Center requesting a password reset.
- I'm trying
to set my Ctime/Oracle Calendar connection, but
I don't know the server name or which node I am
on.
If you work in ILR, contact the ILR
HelpDesk.
All Others:
- The server name is
calendar.cornell.edu
(Linux clients may require a port number;
use calendar.cornell.edu:5730)
- Your node ID is one of the following:
- Campus Life -
1706/campuslife
- Cooperative Extension -
1704/extension
- Human Ecology -
1030/che-ct
- All others are on 1701/campus
or 1801/campus2
- How do I
determine if a user is on the 1701 or 1801
node?
If you are trying to find your own account,
check with other Oracle Calendar users in your
department. Accounts within a department are
generally all on the same node, either 1701 or
1801.
If you are trying to locate a user in another
department, log into your account, then select
"Search Directory" from the Tools menu. Enter
the user's last name in the Surname field, then
click Search. The user's name will be displayed
in the Found box. Users on a node other than
yours will have an (R) after their name,
followed by their node name in parentheses.
Examples:
- If you are on node 1701 and search for a
user in Campus Life, the search result will
display: Lastname, Firstname (R)
(campuslife)
- If you are on node 1801 and search for a
user on the campus (1701) node, the search
result will display: Lastname, Firstname (R)
(campus)
- When I log in to
my account, I get an error message about an
off-line agenda, or I'm prompted for an off-line
password.
If you see an error message, it may resemble
one of the following:
- An error occurred while accessing your
off-line agenda [Error 0x16324]
Module [cst_download.cpp], label: 50,
service error # (0x13226)
- Error type -48 Unexpected Service Error
Module: <CST_Download.cpp>, Label:
980819001, Service error # (0x16400)
To prevent this error, or the prompt for an
off-line password, you need to quit
Oracle Calendar, and find and delete the following
files:
- Macintosh:
- (CorporateTime/Oracle Calendar)
Data
- (CorporateTime/Oracle Calendar)
Index
- (CorporateTime/Oracle Calendar)
Params
- (CorporateTime/Oracle Calendar) Time
Zone
- Windows:
- Xtmlocal.dat
- Xtmlocal.ndx
- Xtmparam
- xtmtzone
Usually these files will be found in the
following location:
- Macintosh: Oracle Calendar Data in the
Oracle Calendar User Data folder
- Windows 95 or 98:
C:\WINDOWS\Xtmlocal.dat
- Windows NT:
C:\WINNT\profiles\username\application
data\cst\Xtmlocal.dat
- Windows XP or 2000: C:\Documents and
Settings\username\Application
Data\Oracle\xtmlocal.dat
Then restart CTime/Oracle Client; the Windows
version will ask you if you want to create an
off-line agenda, just select "Yes", otherwise
you will be asked again each time you log
in.
- I did a
directory search and it says 200 Found but the
list appears to be incomplete. Where is the rest
of it?
There is a limit of 200 names displayed at
one time. Use the arrows next to the Search
button to see the next 200 names, or to scroll
back and forth through the entire list. You can
also refine your search to include fewer people;
for example, you could fill in both a person's
name and an organizational unit to search
for.
Settings Files and
Performance
- My Windows
version of Ctime/Oracle Calendar has been
keeping its unison.log file on my desktop. I've
copied the contents of the log file into the old
location and erased the file off the desktop,
but Ctime/Oracle Calendar continues to generate
the log file on my desktop.
This can occur if you're using a shortcut to
start up Ctime/Oracle Calendar. Check the
shortcut's properties; you should see a Start
In location, which is also where
Ctime/Oracle Calendar will keep the unison.log
file. If the Start In location is blank,
Ctime/Oracle Calendar may use the folder the
shortcut is in (usually the desktop), or it may
use the last known active folder (current
working directory). In this case, you can
specify the Start In location - often
it's easiest just to use the same location as
the application - the location labeled
Target - and Ctime/Oracle Calendar will
start keeping the unison.log file
there.
- When using my
Macintosh version of CTime/Oracle Calendar, the
following 4 files keep appearing on the
desktop:
- CorporateTime Data or Oracle
Calendar Data
- CorporateTime Index or Oracle
Calendar Index
- CorporateTime Params or Oracle
Calendar Params
- CorporateTime Time Zones or
Oracle Calendar Time Zones
If I delete them or move the to the
CTime/Oracle Calendar application folder, they
are recreated the next time I log on.
When logged on, check your off-line
preferences using "Options -> Off-line..."
(CorporateTime) or the "Off-line" tab in the
"Edit -> Preferences" window (Oracle
Calendar). From there, select "Location" and you
will see the off-line file location. You can
change this location by clicking on "Browse..."
and selecting a new folder.
- I'm getting a
delayed response from my CTime/Oracle client.
Anytime I try to access an entry I get a 20-30
second delay.
This problem has been reported occasionally
with the Mac OS 9 clients. The solution is to
delete all Ctime/Oracle Preference files located
in System Folder/Preferences.
- The
Ctime/Oracle client quits and displays a message
indicating that it has lost contact with the
server. Other network reliant applications don't
seem to be having a problem, what's going
on?
Ctime/Oracle Client requires a persistent
connection with the server. If the connection is
lost the above message will appear and the
client will exit. To resolve this issue,
maintain a persistent network connection with
the server when working online.
NOTE: The Windows application
ZoneAlarm can interfere with the connection to
the server. If you are running ZoneAlarm, you
will need to do the following:
- In the Firewall window, click on "Zones",
then "Add" -> "Host/Site" using either
calendar.cornell.edu or
calendar.cit.cornell.edu as the host
name.
- In the Program Control window, click on
"Programs". In the entry for
CorporateTime/Oracle Calendar, select "Allow"
(check mark) under the "Trusted" column (both
Server and Access).
- Be sure that the Internet is not locked;
the lock icon at the top of the screen should
display an open lock.
- I'm viewing my
agenda using the web client. One of the entries
has an attachment, but I'm unable to download
the attachment.
Currently the web client does not support
access to attachments. To get the attachment,
you will need to use a desktop client
installation.
Repeating
Meetings
- Is there a
"repeat forever" option for repeating
meetings?
Currently there is a limit of 150 instances
for repeating meetings. An enhancement request
has been sent to Oracle for a "repeat forever"
option.
- Is there a way
to enter details in a single occurrence of a
repeating meeting, without changing the details
in all of the meetings?
Currently there is no way to do this. If you
have a series of repeating meetings and change
the details of an individual meeting, this will
always populate the detail field of every
meeting in the series. However, an enhancement
request has been sent to Oracle, asking for each
occurrence to have its own set of details
(description, attachments, tasks,
etc.).
- I changed an
occurrence of a repeating meeting, but the
notification sent to the attendees did not show
the new meeting time - only a list of the dates
of the repeating meeting.
This problem has been corrected as of
CorporateTime v6.0.4 for Windows, and Oracle
Calendar v9.0.4 for the Macintosh; CIT
recommends upgrading to a newer version of the
client.
Printing
- When I
print a selected meeting entry, is there a way
to include my name in the list of attendees?
Currently there is no way to do
this.
- Is there a way
to print out the colors on an agenda?
This feature is documented in the the On-line
Help; if your client has a question mark in the
upper right corner of the In-tray/Agenda
windows, click there, otherwise try the "Help"
menu.
Resources and Designate
Access
- How can I
access someone else's calendar as a designate:
create meeting proposals for them, accept/refuse
their invitations, etc.?
There are two steps. First, the user must log
in to Oracle Calendar, choose Access Rights from
the Options menu, and list your name in the box
for designates. You can't do this yourself, or
have the Oracle Calendar administrators do it for
you; it has to be done from the user's account.
Instructions are at http://www.cit.cornell.edu/calendar/howto/access/designate.html
Second, when you are ready to make changes to
that user's calendar, log into your own account,
go to the File menu and choose Agenda, then Open
as designate... You'll get a pop-up list of
people whose calendars you are allowed to
modify. Choose the user's name and click OK. A
second pop-up may ask about opening a group
view; click OK again. The calendar will open
with the user's name across the top and the word
"designate" in parentheses. You can now set up
meetings and accept/refuse invitations on that
user's behalf.
- How do I reserve
a room?
Meeting rooms have their own accounts, and
are treated as resources. If you create a
meeting, and just type the name of the room into
the Location box (in the New Meeting or Edit
Entry window) this won't actually propose a
reservation for that room. To reserve a room,
you need to "invite" the room to your meeting.
In the New Meeting / Edit Entry window, look for
the Add: box. In this box, type "r:" and then
the name of the room (or an initial part of the
account name, such as the building name), and
then click the green check mark. You'll get a
list of resources from which you can select the
room you want. Alternatively, you can use the
magnifying glass, and do a directory search to
select the room. Once the room is selected, you
will see a blue question mark next to its name
until the person in charge of scheduling the
room confirms that the room is
available.
- I need to be
able to accept/refuse meeting proposals for a
conference room (or other resource). How do I do
this?
You must have designate access to the
resource account. The procedure for setting
designate access for resources is similar to
that for users (see designate
access for user accounts). Resource accounts
have their own passwords as well; someone with
that password must actually log in to the
resource account. After logging in, they will
see a message about signing on as a resource and
having limited capabilites. Then they can set
the designate rights to grant you
access.
Last updated: October 29, 2003
Reformatted: June 21, 2007
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